Responsible gambling

Responsible Gaming at Coolbet: A Safe and Supportive Environment

At Coolbet, we prioritize responsible gaming practices to ensure a safe and enjoyable experience for all our players. We understand the risks associated with excessive gaming and are committed to providing resources and support to help you maintain a healthy balance between gaming and other aspects of your life.

Setting Deposit Limits

We encourage you to set deposit limits that suit your needs, whether it's daily, weekly, or monthly. This will help prevent overspending and ensure you can manage your finances effectively. To set a deposit limit, please follow these steps:

Log in to your Coolbet account
Go to the "My Account" section
Click on "Deposit Limits"
Select the type of limit you want to set (daily, weekly, or monthly)
Enter the amount you wish to set as your limit

Time-Outs and Self-Exclusion

If you feel that gaming is becoming an issue in your life, we encourage you to take a break from our platform using one of the following options:

Cool Down: A temporary time-out lasting from 24 hours to 30 days
Self-Exclusion: A more permanent ban from our platform for a specified period (from 6 months to 5 years)

To initiate a time-out or self-exclusion, please follow these steps:

Log in to your Coolbet account
Go to the "My Account" section
Click on "Responsible Gaming"
Select the option you prefer (Cool Down or Self-Exclusion)
Follow the prompts to confirm your choice

Account Verification and ID Documents

To ensure your safety and security, we may request verification documents from time to time. These documents may include:

Government-issued photo identification
Proof of address
Utility bills or bank statements

We will notify you via email when we require additional documentation.

Responsible Gaming Tools and Resources

In addition to the above features, we offer a range of tools and resources designed to help you manage your gaming habits:

Session Reminders: Receive reminders to take regular breaks from our platform
Loss Limits: Set limits on losses to prevent significant financial consequences
Reality Checks: Regular notifications reminding you of your balance and session time

Contact Support

If you need assistance with any responsible gaming-related matter, please don't hesitate to contact our support team. We're here to help you navigate the process and ensure a safe gaming experience.

Remember, responsible gaming is about balancing enjoyment with caution and control. We encourage you to take an active role in maintaining a healthy relationship with gaming by setting limits, taking breaks, and seeking help when needed.